FAQ

 

What is your Shipping Policy?

Australia: All Australian orders under $200 are a flat rate of $10.00. Orders are dispatched within 1 business day of receiving payment. We use Fastway couriers so please provide a full street address and not a postal box. Where Fastway delivery is not available or you only have a postal box, we send via Australia Post.

New Zealand: Sent via Australia Post Airmail. 

Other Countries: To most countries, we dispatch orders within 24 hours.

How long will my package take to arrive?

Within Australia, your parcel should take up to three business days (once dispatched from us) in capital city areas but please allow for up to five business days in rural areas.

For international shipping, timeframes vary a lot. Please contact us if your package hasn't arrived within 14 days from receiving your dispatched notification email.

What is your refund policy?

Incorrect Order or Damaged Upon Arrival: If you do not receive what you have ordered, please take a photo and contact us within 7 days of delivery.  Please do not dispose of the item until we have been in contact with you. 

Allergy Return: In the rare case that you react to the product please discontinue use immediately and take a photo of the reaction. Please get in touch with us. Allergy returns must be less than 20% used upon arrival back to us. 

Faulty Item: If the item you have received is faulty, please contact us with a description of the fault and send a photo if possible. Please contact us within 7 days of delivery.

How do I order wholesale?

Please email us at orders@peopleoftheearth.com to request a wholesale account.